Your SB 553 action list
Retail shop · Customer assaulted an employee · No plan yet
Yes — this belongs in your violent incident log. Start there.
- Create the violent incident log entry: date, time, location, type of violence (1–4), what happened, response, consequences, and corrective actions. Exclude identifying information about people involved, but include the completer's name, job title, and completion date.
- Investigate: talk to witnesses, review any footage, and write down what you learned.
- Fix what you can — document the corrective action, who owns it, and the completion date.
- Review the plan after the incident (the law requires it) and note the review with a date, even if nothing changes.
+ 3 more steps in the full list
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